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COVID-19 Status: Currently not experiencing delays. Fall items will arrive at the proper planting time for your area.

Frequently Asked Questions & Customer Service

We're happy to help in anyway we can! For answers to your questions and concerns, please choose a topic from the list below.

Frequently Asked Questions
What is my Hardiness Zone?
How do I care for my plant gift?
When will my order ship?
How do I place an order?
What forms of payment do you accept?
How much do you charge for shipping & handling?
My coupon or discount doesn't appear. How do I claim it?

Searching for Plants & Products
Registering and Placing an Order
Using the Shopping Cart

Order Processing
Order Status
Where do I find Account Number and Offer Code?

Balance Due
Apply Payment

Shipping & Taxes
Shipping Rates
How and Where We Ship
Shipping to a Different Address
Shipping Methods
Sales Tax

Product Rate & Review Policy
Rate & Review Policy

Coupons, Gift Certificates & Contests
Redeeming Coupons
Gift Certificates/E-certificates
Gift Certificate Inquiry
Replacement Certificate Inquiry

Account Maintenance
Updating Your E-mail Address or Billing/Shipping Address
Subscribe or Unsubscribe from Breck's Gifts Catalog Mailings

Technical Assistance
Browser/OS Problems
Missing Buttons or Links
Reporting Technical Problems
Did My Order Go Through?
Email Newsletter Help & Troubleshooting
Image Problems in AOL (funny colors, etc.)

About Us
Contact Us
Vendor & Merchant Inquiries

Policies & Guarantees
Privacy Policy
No-Risk Guarantee

Have another question? Send an e-mail directly to Customer Service.

Have another question? Return to the Customer Service Help page or send an e-mail directly to Customer Service